The following conditions apply when ordering in the webshop.
Prices and Payment
Each item is listed with price including or excluding VAT depending on the selected mode. At checkout you can see the total price including all taxes, VAT, shipping and payment. Payment terms are stated in the checkout depending on the chosen payment method. Shipping terms are stated at checkout depending on the shipping method.
Right of withdrawal
Consumers usually have a right of withdrawal (withdrawal period) for 14 days. To take advantage of your right of action, you must contact us. In your message to us, it must be clear that you regret the order. The withdrawal period begins on the day you received the item or a substantial part of it. If the agreement concerns a custom-made item - or a product that has a clear personal touch, the cancellation date begins on the day we provided information.
You do not have a right of withdrawal: The service commenced during the withdrawal period with your consent, the price depends on the financial market's fluctuations, such as a share, the item can not be returned due to its nature, the seal is broken on audio - or video recordings or computer programs. Seal also refers to technical sealing.
When using your right of withdrawal: You are required to keep the product in as good condition as when you received it. You may not use it, but of course, carefully examine it. If the product is damaged or lost because you are negligent, you lose your right of withdrawal.
Data Protection Policy
We are following the new EU regulation General Data Protection Regulation (GDPR). GDPR is a binding legal tool designed to protect individuals rights with regard to their personal data and will come into force on May 25, 2018. GDPR protects all EU citizens personal data. Some of the rights imply that the data subjects will receive information about when and how their personal data are processed and control their own data. Registered persons also have the right to in some cases correct, delete or block their information, or to export their data.
We are responsible for the data we process about you as a customer and visitor. We register and handle personal information in cases where it is necessary for us to deliver a functioning service and good experience to you, or to fulfill legal and contractual obligations.
When you place your order or register an account with us, you provide your personal details (such as name, email, phone and address). In connection with your registration and order, you agree that we store and use your information in our business to complete the agreement with you. We also automatically save information such as IP address and browser information for each visit and event on our website. We also allow third party providers to collect statistics when browsing our website.
When you contact us, the personal information you enter will be saved. This includes all information in the email or contact form. We save the information to provide you with a good and friendly support service for future contact opportunities.
You have the right to receive the information we have registered about you. If it is incorrect, incomplete or irrelevant, you may request that the information be corrected or removed. Please contact us by email.
If you wish to make complaints regarding our handling of personal data, the Swedish Data Inspection is the regulatory authority to turn to.
Delivery time is stated in the checkout under the respective shipping method. If a product has a different delivery time, it is stated at each item.
Unpatched goods are returned to us. For all unpacked packages, we reserve the right to charge you for return shipping, handling fee and handling fee, currently 150 SEK.
Returns are at your own expense unless the item is defective or if we have packed incorrectly. Returns should be sent as a letter or package, not as COD. In case of a change due to defective goods or a mistake, we will pay the new freight from us to you.
When making use of your right of withdrawal, please send or return it to us.
If you made use of your right of withdrawal, we will refund what you have paid for the item as soon as possible or within 30 days from the date we received the item. You will pay the return costs when you return the item. We always pay the return cost to send back so-called replacement goods.
For more information you can contact the Swedish Consumer Agency or read more about the Swedish Distance Contracts Act, as well as the EU Common Dispute Resolution Page at http://ec.europa.eu/odr